Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we're here to help make it right. Please read the following policy carefully to understand your options for returns, exchanges, and refunds.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories included. Items that show signs of wear, washing, alteration, or damage caused by the customer may not be accepted for return.
We recommend initiating your return as soon as possible after delivery to ensure the items are still in resalable condition.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged. These include, but are not limited to:
Personal care items such as skincare, cosmetics, and hair products that have been opened or used
Intimate apparel, underwear, and swimwear
Food, beverages, and perishable goods
Custom-made or personalized items
Digital products and downloadable goods
Items marked as final sale at the time of purchase
If you are unsure whether an item is eligible for return, please contact our customer support team before sending it back.
How to Request a Return
To start a return, please contact our customer support team through the contact page on this website. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions, including the return shipping address and any relevant details.
Please do not send items back without first contacting us, as packages returned without prior authorization may not be accepted or processed.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or was sent in error. In cases where the return is due to our mistake — such as receiving the wrong item, a damaged product, or an item that does not match the description — we will cover the return shipping cost and provide you with a prepaid shipping label.
We recommend using a trackable shipping service for all returns, as we cannot be responsible for items lost or damaged during return transit.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed and credited back to your original payment method within 5 to 10 business days. The exact timing may vary depending on your payment provider and bank processing times.
Please note that original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order and return part of it, the original shipping cost may be deducted from your refund if the remaining order value falls below the free shipping threshold.
Exchanges
If you would like to exchange an item for a different size, color, or variant, please contact our customer support team. Exchanges are subject to product availability. If the item you want is in stock, we will process the exchange once we receive the returned item. If the item is out of stock, we will issue a refund to your original payment method instead.
Exchanges for reasons other than our error may be subject to additional shipping charges.
Damaged, Defective, or Incorrect Items
We take great care in packaging and inspecting every order before shipment, but occasionally items may arrive damaged, defective, or incorrect. If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos of the product and packaging.
In these cases, we will arrange a replacement, exchange, or full refund at no additional cost to you, including return shipping. We may also request that you return the damaged or incorrect item, and we will provide a prepaid shipping label.
Late or Missing Refunds
If you have been approved for a refund but have not received it within the expected timeframe, please check your bank account or contact your credit card company or payment provider again, as processing times can vary. If you have done all of this and still have not received your refund, please contact us and we will investigate promptly.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed for shipment can be cancelled free of charge with a full refund. Once an order has been shipped, it cannot be cancelled, and you will need to follow the standard return process after receiving the item.
Changes to This Policy
We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to orders placed after the effective date of the change. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our return and refund policy, or if you need assistance with a return, please contact our customer support team through the contact page on this website. We are here to help and typically respond within one business day.
Thank you for your understanding and for shopping with us.